General questions
Ideas, feedback, the lake's story and anything else about the site.
Typical reply: within two working days
Send word across the water
Contact Riaryru Bass Lake
Pick the address that fits your question and write to us from your own email app. There is no form on this site, so nothing is collected here.
Player support
The maple window, defenders, controls, display problems or a score that looks wrong.
Typical reply: within one working day
Privacy
Browser storage, hosting logs or a request about your personal data.
Typical reply: within five working days
Legal
Questions about the terms, intellectual property or formal notices.
Typical reply: within ten working days
Accessibility and feedback
Something hard to read, reach or play with a keyboard or screen reader? Tell us and we will look at it.
Typical reply: within three working days
Operator
Riaryru Bass Lake is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Support hours
Monday to Friday, 08:00–18:00 UTC. We answer players from every time zone; messages sent at the weekend are handled on the next working day.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- The wave you reached and what happened
- A screenshot, if it helps to show the problem
Never send us
- Passwords or login codes
- Card or bank details
- Identity documents
- Anything you would not want stored in an inbox
Quick answers
Is there a contact form?
No. Write to us by email so you always keep a copy of what you sent.
Can you restore my best score?
Scores live only in your browser, so we cannot see or restore them. Clearing site data removes them.
Can I ask for a different maple window gift?
The gift is random and lasts one browser session. Open the site in a new session to see the window turn again.
Do you reply in my language?
We reply in English and do our best with the other six site languages.
How we handle the messages you send is explained in our Privacy Policy. Please never send passwords, payment details or identity documents by email.